Refund policy

Last updated: September 14, 2026

Thank you for supporting The Peach Cottage. Each order is prepared with care, and we hope your happy mail brings a little encouragement, peace, and joy to your day.

If something isn’t right with your order, please reach out to us. We’ll do our best to make it right.

Physical Products

We accept return requests for eligible physical products within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unused and in its original condition

  • Returned with any original packaging when applicable

  • Accompanied by your order information or proof of purchase

Before sending anything back, please contact The Peach Cottage through our website's Contact page. Returns sent without contacting us first may not be accepted.

Once your return has been approved, we will provide return instructions and the appropriate return address.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

We want your Peach Cottage mail to arrive safely and beautifully.

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging, when applicable

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.

Digital Products

Due to the nature of digital products, digital downloads are final sale and are not eligible for returns, exchanges, or refunds once purchased, except where required by law.

This includes printable journal pages, reflection pages, digital stationery, or other downloadable products sold by The Peach Cottage.

If you experience a technical issue with your download or receive an incorrect or corrupted file, please contact us so we can help resolve the issue.

Personalized or Custom Items

Personalized, customized, or made-to-order products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Sale and Final Sale Items

Products specifically marked Final Sale are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Lost or Missing Orders

If you believe your order has been lost in transit, please contact us with your order information.

Because some Peach Cottage orders may be sent using standard stamped mail without tracking, delivery times may vary. We will review missing-order concerns individually and work with you to determine an appropriate solution.

Please double-check your mailing address before completing your purchase. The Peach Cottage is not responsible for orders delivered to an incorrect address entered during checkout. If you notice an address error before your order has shipped, please contact us as soon as possible.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will gladly try to accommodate your request; however, once an order has been prepared, fulfilled, or shipped, we may not be able to cancel or modify it.

Questions?

If you have any questions about a return, refund, replacement, or order issue, please contact The Peach Cottage through the Contact page on our website.

We appreciate your kindness, patience, and support of our small shop. 🤍

The Peach Cottage
thepeachcottage.store